Telematics Support Supervisor - Tyler Technologies - Latham, NY | JobsInNewYork.com

Telematics Support Supervisor

Tyler Technologies | Latham, NY

Tyler Technologies
The Employer has temporarily removed this posting

Telematics Support Supervisor

Tyler Technologies is experiencing significant growth and we are adding a Telematics Services Supervisor who will help us meet the needs of our clients and our strategic objectives. This newly added position will coach, train, support and model exemplary customer service for a team of 9.

If you are looking for challenging and meaningful work that directly impacts our clients and communities, we offer a dynamic environment where employees collaborate on engaged and innovative teams. With more than 4,000 employees (and growing), Tyler has a 50-year track record of developing our people's careers while supporting strong work-life balances. Tyler encourages employees to think outside of the box, stay curious, build on their skills and be the drivers of their careers. Come join us and be a part of an organization that continuously empowers communities. Tyler Technologies is the largest software company in the nation solely focused on providing integrated software and technology services to the public sector — cities, counties, states and school districts.

Location

Latham, New York

Responsibilities

  • Lead and motivate a team to meet telematics service goals
  • Facilitate issue resolution and insure that daily activities run smoothly.
  • Lead telematics implementations and technical support efforts
  • Serve as an internal escalation point for telematics service-related issues
  • Interface with customers as needed on customer relations matters relating to telematics support and implementations
  • Work with Telematics Program Manager on service and implementations strategy
  • Design and propose process improvement suggestions based on observations
  • Liaise with internal Tyler teams on relevant topics/issues to disseminate important information both inbound to and outbound from the telematics team
  • Serve as lead on telematics service candidate interviews
  • On-board new telematics service team members
  • Provide on-going training to telematics service team on new/relevant topics
  • Maintain positive, professional relationships with internal and external clients

Qualifications

  • Associates Degree in Business Administration or related area
  • 3+ years management experience
  • 3+ years working in a customer service-related field
  • Familiarity with mobile products and related technologies
  • Supplier/service provider relations experience



Job Code: 45-18-019
Posted On: 2018-01-31 00:10:12
Closing Date: Open Until Filled
Telecommute: No
Categories: Information Technology, Information Technology
Job Status: Full Time
Similar Jobs: Within 25 miles of 12128, Information Technology, Information Technology


Additional Contact Info

Phone: 207-518-4460