Technical Services Support Specialist - Tyler Technologies - Troy, MI | JobsInNewYork.com

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Technical Services Support Specialist

Tyler Technologies | Troy, MI

Tyler Technologies

Technical Services Support Specialist provides systems management technical support and expertise to Tyler clients and employees related to assigned software product.

Location

Troy, Michigan

Responsibilities

  • Provides systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include:
    • Remote support of client’s mission critical financial server(s)
    • Operating system administration for Windows or Web servers
    • Network & local printing
    • Point of sale hardware configuration and troubleshooting
    • Tyler program release and third party software upgrades
    • Database administration (Microsoft SQL)
    • Support of SaaS and Managed Services customers
  • Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
  • Documents and records all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
  • Manages open calls by identifying and prioritizing issues according to published policies.
  • Escalates to senior team member or department member if situation is beyond ability and additional assistance is needed.
  • Identifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis.
  • Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.
  • May contribute to company knowledge library.
  • May conduct training for end-users.
  • Follows documented Tyler Technologies policies and procedures.
  • Performs other duties as assigned.

Qualifications

  • Bachelor’s degree in computer science, MIS, or equivalent experience.
  • Experience administering Windows servers.
  • Working knowledge of server hardware and network configurations, including web servers.
  • Ability to troubleshoot PC configurations and connectivity issues.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Strong analytical and problem solving skills.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.



Job Code: 4517247
Posted On: 08/03/17
Closing Date: Open Until Filled
Telecommute: No
Categories: Customer Service
Job Status: Part Time
Similar Jobs: Within 25 miles of 48007, Customer Service

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