Associate Software Support Specialist - Tyler Technologies - Latham, NY | JobsInNewYork.com

Associate Software Support Specialist

Tyler Technologies | Latham, NY

Tyler Technologies

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Associate Software Support Specialist

  • Troubleshoot and resolve client’s online and phone inquiries regarding software issues, while providing excellent customer service
  • Prioritize, analyze and manage multiple inquiries from a varied group of clients
  • Advance product knowledge by reviewing new functionality and testing new product issues
  • Create client facing documentation and collaborate with clients and co-workers via online forums
  • Advocate for the client and ensure the software meets their business requirements

Location

Latham, New York

Responsibilities

  • Network and environment-related problems
  • Assist with installation and upgrades
  • Monitor and manage working incidents

Qualifications

  • An Associate’s Degree
  • A passion for providing world class customer service
  • Excellent verbal and written communication skills with the ability to effectively communicate with customers, managers, and executives on technical and business issues
  • Know your way around Tablets and other mobile devices
  • Enjoy solving complex hardware and software issues



Job Code: 4517257
Posted On: 07/21/17
Telecommute: No
Categories: Customer Service
Job Status: Part Time
Similar Jobs: Within 25 miles of 12110, Customer Service
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